After 12 years running CX operations, I’ve seen AI platforms go from gimmicks...

https://www.pop-bookmarks.win/after-testing-ai-customer-service-automation-platforms-this-year-it-s-clear

After 12 years running CX operations, I’ve seen AI platforms go from gimmicks to game-changers. In 2026, top tools can automate up to 70% of routine tasks within a week, slashing costs from dollars per contact to mere cents