I’ve been knee-deep in AI for customer service, and the 2026 platforms are...

https://tango-wiki.win/index.php/Gartner_Says_91%25_of_CX_Leaders_Feel_Pressure_to_Use_AI_%E2%80%93_What_Should_I_Do_First%3F

I’ve been knee-deep in AI for customer service, and the 2026 platforms are finally hitting their stride. Some teams are getting to 70% automation within a week—not by replacing agents but by smartly helping them handle tricky issues faster