Voice AI can flub answers when it misunderstands or guesses without checking...

https://deanssuperchat.capitaljays.com/posts/my-voice-agent-mishears-order-numbers-how-do-i-fix-it

Voice AI can flub answers when it misunderstands or guesses without checking crucial info. One clear fix: having the system read back order IDs so callers confirm them aloud before moving on