Voice AI can give wrong answers when it mishears, misinterprets data, or jumps...

https://www.random-bookmarks.win/voice-ai-can-get-answers-wrong-when-it-misunderstands-requests-or-pulls

Voice AI can give wrong answers when it mishears, misinterprets data, or jumps ahead without verifying details. A simple way to catch errors before they reach the customer is using readback—like repeating order IDs aloud for confirmation