Voice AI can mix up answers when it misunderstands input or pulls data too...

https://www.cool-bookmarks.win/voice-ai-can-slip-up-with-wrong-answers-when-it-mishears-or-guesses-too-much

Voice AI can mix up answers when it misunderstands input or pulls data too soon. A smart way to catch these mistakes before they reach the customer is by confirming details like order IDs through a quick readback