Voice AI can slip up by misunderstanding orders or pulling wrong info, but you...

https://dominicksinsightfulop-ed.huicopper.com/what-happened-in-the-air-canada-chatbot-case-and-why-it-matters-for-voice

Voice AI can slip up by misunderstanding orders or pulling wrong info, but you can catch errors early. One practical tip: have the system read back order IDs aloud so customers confirm accuracy before finalizing