Voice AI sometimes gives wrong answers because it misunderstands or guesses...

https://rowansnewwords.tearosediner.net/why-do-voice-ai-agents-sound-confident-but-give-wrong-answers

Voice AI sometimes gives wrong answers because it misunderstands or guesses without solid data. Catching errors early helps avoid frustrating customers. One simple control is readback: having the system repeat order IDs to confirm accuracy